Payment Policy
At Trunez, we strive to make your shopping experience convenient, secure, and hassle-free. Our Payment Policy outlines the accepted payment methods, processing times, and other important details to ensure transparency and ease during your purchase.
Accepted Payment Methods
We offer a variety of secure payment options for your convenience:
- Credit and Debit Cards: We accept Visa, MasterCard, American Express, and Discover.
- Digital Wallets: Trunez also accepts popular digital payment methods, including Apple Pay and Google Pay.
- Bank Transfers: For larger transactions or upon request, bank transfers may be an option. Please contact our customer support team for details.
Payment Processing
- Immediate Processing: Payments are processed at the time of purchase. Once your payment is successfully processed, you will receive an order confirmation email with your purchase details.
- Order Confirmation: Please ensure your payment information is accurate to avoid delays. Orders with incomplete payment information may be delayed or canceled.
Currency
All transactions are processed in U.S. Dollars (USD). International customers may incur conversion fees from their banks or credit card providers, which are outside of Trunez’s control.
Payment Security
At Trunez, your security is our priority. Our website uses SSL encryption and other industry-standard security measures to protect your payment information and ensure a safe shopping experience.
Failed Payments
If a payment is declined, please check with your bank or payment provider for further details. Common issues may include:
- Insufficient funds
- Incorrect payment details
- Issues related to international transactions (for non-U.S. banks)
If your payment is still unsuccessful, please contact sales@trunez.com for further assistance.
Refunds and Reimbursements
In the event of an order cancellation, return, or refund, any amounts reimbursed will be issued to your original payment method. Please allow 7 business days for the refund to appear in your account, depending on your payment provider.
Billing and Charges
Trunez will only bill the amount shown at checkout, with no hidden fees. However, for international orders, any additional bank charges, customs fees, or taxes applied by the customer’s local government are the responsibility of the customer.
Contact Us
If you have any questions about your payment or need assistance with a transaction, our customer support team is here to help. Please contact us at sales@trunez.com for prompt assistance.